New On-Call Hours per User. Get clear visibility into each engineer’s on-call workload with the new On-Call Hours per User ch... New Add Resolution Reasons for Incidents. We've rolled out a feature where users can now add summarised reasons prior to incident resolutio... New All New Analytics. We've rolled out a brand-new analytics experience to give you deeper visibility into your inciden... New Manually Add Activity Timeline Logs for Incidents. There are instances where incident responders / collaborators need to add additional log items to... New More file types are supported in attachments. Now we are supporting more file types while adding attachments. This will be supported across Inc...

New Get clear visibility into each engineer’s on-call workload with the new On-Call Hours per User chart. Use it to monitor team load distribution and support on-call compensation calculations.Available on Pro, Premium, and Enterprise plans.Learn more: https://support.squadcast.com/analytics/on-call-hours-per-user Screenshot 2025-04-24 at 6.39.40 PM.png

New We've rolled out a feature where users can now add summarised reasons prior to incident resolution. For anyone going over past incidents, resolution reason will give them a quick understanding of why the incident was deemed resolved.Adding resolution reason for all incidents prior to their resolution can either be set up as mandatory or optional via the toggle in the Settings > Feature Settings page.Documentation: https://support.squadcast.com/incidents-page/incidents-details#understanding-resolution-reason

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New We've rolled out a brand-new analytics experience to give you deeper visibility into your incidents, response times, and alert noise reduction.What’s new:

Noise Reduction & Transient Alert Metrics

Aggregation options for TTA and TTR - Mean, Median, 75th Percentile, 90th Percentile, 99h Percentile

Group Incident Metrics by Priority & Status

An Updated UI for improved user experience and focus on key insights

Improved performance and reliability

Learn more: https://support.squadcast.com/analytics/analytics-new

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New There are instances where incident responders / collaborators need to add additional log items to the timeline of an incident. If you are on our higher plans - either Premium or Enterprise, you will have the ability to manually add, edit, and delete manual log entries into the activity timeline for incidents. These additional items will also appear optionally in the incident postmortems as well.Learn more here: https://support.squadcast.com/incidents-page/incident-activity-timeline#manually-edit-the-activity-timeline Screenshot 2025-02-25 at 12.33.11 PM.png

Screenshot 2025-02-25 at 12.33.11 PM.png

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New Now we are supporting more file types while adding attachments. This will be supported across Incident description, notes, Runbooks, Statuspages and Postmortems.Full list of file types supported:

Images (.png, .jpg, .jpeg)

Word Processors (.doc, .docx, .odt, pages)

Spreadsheets (.xls, .xlsx, numbers)

PDFs (.pdf)

Presentations (.ppt, .pptx. .odp)

Miscellaneous (.log, .txt, .csv, key, json, log, .eml, .msg)

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Latest changes

On-Call Hours per User

Add Resolution Reasons for Incidents

All New Analytics

Manually Add Activity Timeline Logs for Incidents

More file types are supported in attachments