New The One about Silence and Departures. Ever invited for a 'quick help' on a ticket or deal discussion and then before you knew, you were... New A hybrid that drives: your productivity! Many users: "I LOVE Freshconnect, but my entire team uses Slack, all of our other communication h... Improvement Now that's an inviting update! Hi there! We've constantly been receiving user-love for our 'invite external collaborator' featur...

New Ever invited for a 'quick help' on a ticket or deal discussion and then before you knew, you were receiving a notification for every little update on that ticket/deal?Or found yourself stuck in a group chat that just won't stop buzzing with cat memes and reaction GIFs?Well, better days are here!You can now Mute and Leave conversations in Freshconnect. These features work both for ticket/deal discussions in Contextual Messages and for group chats in Team Messages. Webapp CM - Mute and Leave.jpg

Webapp TM - Invite to Freshconnect - More Expanded.jpg

Updates are also available on Android and iOS. Go ahead, try it out, and tell us what you think!

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New Many users: "I LOVE Freshconnect, but my entire team uses Slack, all of our other communication happen on Slack, it's tough to track two tools…."Team Freshconnect: Say no more.Lo and behold the Freshconnect-Slack integration!With this simple integration, you can get notifications for your discussions on Freshdesk tickets and Freshsales deals right within Slack. Like what you hear? Want to install? Here's a small video to help you out.

Read more about it on our blog, go ahead and install it, and tell us how you like it!

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Improvement Hi there!We've constantly been receiving user-love for our 'invite external collaborator' feature that allows you to invite anyone into a Freshconnect discussion.However, we noticed that some users were not able to discover this feature as easily as we expected, which was a real bummer!So, we've gone ahead and given it a facelift. Now, you should see a more prominent 'Invite to Freshconnect' button across our UI.Here's how it will look in the Freshdesk Widget: Widget CM - Invite to Freshconnect 2.jpg

Widget CM - Invite to Freshconnect 2.jpg

And this is how it will appear in the Freshconnect web app: Webapp CM - Invite to Freshconnect.jpg

Let us know what you think about the new changes!

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Latest changes

The One about Silence and Departures

A hybrid that drives: your productivity!

Now that's an inviting update!