New New updates to the Chatway mobile app. We’ve added three useful improvements to the Chatway mobile app, giving you more control while ma... New Better custom visibility settings. We’ve improved the custom visibility settings to make it easier to control exactly when your chat... New Improved product sharing for WooCommerce & Shopify. We released improvements to product sharing for WooCommerce and Shopify stores. When agents shar... New AI support performance summary. We added a new weekly summary to help you track how your AI Support Agent is performing. You can ... New AI chatbot now supports all chat channels. Our AI chatbot can now manage customer conversations across all Chatway channels, including live ...

New We’ve added three useful improvements to the Chatway mobile app, giving you more control while managing conversations on the go.Manage tags from your phoneYou can now create, edit, remove, and customize tags directly from the mobile app. This makes it easier to organize conversations and keep customer information up to date wherever you…

New We’ve improved the custom visibility settings to make it easier to control exactly when your chat widget appears on your website.You can now set clearer visibility rules on the Widget Settings page, including when the widget should be shown or hidden during specific time ranges. We also improved the timeline view, timezone display, special date settings, and the overall experience so it’s easier to understand when your widget is currently visible and when it will appear next.

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New We released improvements to product sharing for WooCommerce and Shopify stores. When agents share products with visitors, product cards now look cleaner and include better product information such as images, descriptions, prices, quantities, and product variations when available. We also improved Add to Cart and Buy Now behavior, fixed product card display issues, improved pricing accuracy for products with variants or sale prices, and added better handling for out-of-stock products.

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New We added a new weekly summary to help you track how your AI Support Agent is performing. You can review total AI conversations, resolved conversations, and failed or unanswered queries. You can also visit the Improve AI Queries page to review them and improve your AI chatbot by adding the right knowledge sources.

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New Our AI chatbot can now manage customer conversations across all Chatway channels, including live chat, WhatsApp Business, Facebook Messenger, email, and Instagram DMs. This helps your customer support team reply faster, handle more conversations automatically, and stay available across every channel from one place.

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Latest changes

New updates to the Chatway mobile app

Better custom visibility settings

Improved product sharing for WooCommerce & Shopify

AI support performance summary

AI chatbot now supports all chat channels