New AI support agent is now live ✨ What if your business could answer customer questions instantly, even when your team is offline? ... New Introducing Chatway Public APIs. Chatway Public APIs are now live, giving you more flexibility to connect Chatway with your produc... New Translation page preview. We added a live preview to the translation page so you can instantly see how your widget looks in... New Improved language & translation controls. You can now manually change the source language of a conversation. Instead of automatically detec... New New Mailchimp integration for Chatway. You can now connect Chatway with Mailchimp and automatically sync your chat contacts to your Mail...

New What if your business could answer customer questions instantly, even when your team is offline?With Chatway’s AI Support Agent, that’s now possible. It helps reduce response times, capture more leads, and keep customers happy without increasing your team’s workload.Key benefits include resolving up to 86% of customer queries, eliminating…

New Chatway Public APIs are now live, giving you more flexibility to connect Chatway with your product, workflows, and internal tools. The launch includes APIs for chat contacts, conversation messages, conversation actions, and agent management. You can use them to create or update contacts, initialize chats from your own app, fetch conversation messages, resolve conversations programmatically, and invite agents automatically. This makes it easier to sync customer data, build custom support flows, trigger actions from your system, and create deeper integrations with Chatway.

Read the whole post

New We added a live preview to the translation page so you can instantly see how your widget looks in each language while editing translations. The preview opens from the side and can be hidden anytime, and it supports online/offline states and fullscreen just like the main widget preview.

Read the whole post

New You can now manually change the source language of a conversation. Instead of automatically detecting the original message language, you can override it and set the correct source language yourself. Once updated, all new translations in that conversation will use the selected source language, giving you more accurate and consistent translations across the chat.

Read the whole post

New You can now connect Chatway with Mailchimp and automatically sync your chat contacts to your Mailchimp audience. Once connected, every new contact collected through your Chatway widget can be sent to a selected Mailchimp list, with support for double opt in, tagging, and syncing existing contacts who already gave consent. The setup is done directly inside Chatway and guides you step by step through connecting your Mailchimp account and choosing the right audience and options.This integration is available as a paid feature and is included in all paid plans. You can turn it on from the Integrations & Apps page.

Read the whole post

Latest changes

AI support agent is now live ✨

Introducing Chatway Public APIs

Translation page preview

Improved language & translation controls

New Mailchimp integration for Chatway