New Create your own Help Center. You can now create a fully customizable Help Center in Chatway to give customers quick access to ... New Your AI agent can now access WordPress & WooCommerce data. Give your AI agent more context with direct access to your WordPress website and WooCommerce stor... New Let visitors track WooCommerce orders and get help with their cart. Make it easier for customers to get the information they need directly from your Chatway widget. ... New Upload Q&A in bulk to train your AI support agent. You can now upload questions and answers directly to your Chatway AI Support Agent using a CSV fi... New New updates to the Chatway mobile app. We’ve added three useful improvements to the Chatway mobile app, giving you more control while ma...

New You can now create a fully customizable Help Center in Chatway to give customers quick access to answers, guides, and helpful resources.Create and organize articles into categories, add images, videos, links, code blocks, and more. Customize your Help Center with your logo, colors, font, and your own chatway.help subdomain.You can also add your Chatway chat widget directly to your Help Center, so visitors can easily start a conversation with your team whenever they need more help.Customers can search your Help Center and discover relevant articles, while your support agents can quickly find and share articles during conversations, helping resolve questions faster and reduce repetitive support.

New Give your AI agent more context with direct access to your WordPress website and WooCommerce store. It can now use your published pages, posts, products, order history, and cart data to provide more accurate and helpful answers to visitors.You stay in control of exactly which data the AI agent can access, and the information is fetched in real time without being stored by Chatway.For WooCommerce stores, this means your AI agent can answer product questions, help with order information, and provide more personalized support using up-to-date store data.

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New Make it easier for customers to get the information they need directly from your Chatway widget.With the new Order Tracking & Cart Data feature, visitors can check their order status, view order details, and get help with products in their cart without leaving the chat experience.This gives customers a faster way to find answers about both orders they’ve already placed and products they’re considering buying, while giving your support team more context when a conversation starts.

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New You can now upload questions and answers directly to your Chatway AI Support Agent using a CSV file. Instead of adding content manually, import Q&A pairs at once using simple “question” and “answer” columns.Download the ready-made template, add your content, and upload it in just a few clicks. Chatway will validate the file and identify any rows that need to be corrected, making it faster and easier to expand your knowledge base and deliver more accurate answers to your visitors.

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New We’ve added three useful improvements to the Chatway mobile app, giving you more control while managing conversations on the go.Manage tags from your phoneYou can now create, edit, remove, and customize tags directly from the mobile app. This makes it easier to organize conversations and keep customer information up to date wherever you…

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Latest changes

Create your own Help Center

Your AI agent can now access WordPress & WooCommerce data

Let visitors track WooCommerce orders and get help with their cart

Upload Q&A in bulk to train your AI support agent

New updates to the Chatway mobile app