New Introducing the Chatway Affiliate Program. With the new Chatway Affiliate Program, you can create your unique referral link, share it with y... New Route chats based on visitor replies. You can now use Chat Routing in automations to automatically send conversations to the right agen... New Create your own Help Center. You can now create a fully customizable Help Center in Chatway to give customers quick access to ... New Your AI agent can now access WordPress & WooCommerce data. Give your AI agent more context with direct access to your WordPress website and WooCommerce stor... New Let visitors track WooCommerce orders and get help with their cart. Make it easier for customers to get the information they need directly from your Chatway widget. ...

New With the new Chatway Affiliate Program, you can create your unique referral link, share it with your audience, and earn 20% from successful payments made by customers you refer, including renewals, upgrades, and AI credit purchases.You can track your balance, recurring commissions, lifetime earnings, signups, and active paying customers directly from your affiliate dashboard. Once your available balance reaches $100, you can request a payout.

New You can now use Chat Routing in automations to automatically send conversations to the right agent based on the quick reply a visitor selects.Add up to 4 quick reply options, choose which agent should handle each response, and optionally send an automatic reply after a visitor makes their selection. You can also route conversations to your AI agent when AI is enabled.This makes it easier to direct visitors to the right place from the start and handle conversations faster.

Read the whole post

New You can now create a fully customizable Help Center in Chatway to give customers quick access to answers, guides, and helpful resources.Create and organize articles into categories, add images, videos, links, code blocks, and more. Customize your Help Center with your logo, colors, font, and your own chatway.help subdomain.You can also add your Chatway chat widget directly to your Help Center, so visitors can easily start a conversation with your team whenever they need more help.Customers can search your Help Center and discover relevant articles, while your support agents can quickly find and share articles during conversations, helping resolve questions faster and reduce repetitive support.

Read the whole post

New Give your AI agent more context with direct access to your WordPress website and WooCommerce store. It can now use your published pages, posts, products, order history, and cart data to provide more accurate and helpful answers to visitors.You stay in control of exactly which data the AI agent can access, and the information is fetched in real time without being stored by Chatway.For WooCommerce stores, this means your AI agent can answer product questions, help with order information, and provide more personalized support using up-to-date store data.

Read the whole post

New Make it easier for customers to get the information they need directly from your Chatway widget.With the new Order Tracking & Cart Data feature, visitors can check their order status, view order details, and get help with products in their cart without leaving the chat experience.This gives customers a faster way to find answers about both orders they’ve already placed and products they’re considering buying, while giving your support team more context when a conversation starts.

Read the whole post

Latest changes

Introducing the Chatway Affiliate Program

Route chats based on visitor replies

Create your own Help Center

Your AI agent can now access WordPress & WooCommerce data

Let visitors track WooCommerce orders and get help with their cart