New Multiple Inboxes. We’ve added support for Multiple Inboxes to make it easier to manage conversations across differe... New Better filters and segments in the mobile apps. In the Chatway mobile app, you can easily access filters like unread or unresolved, and set the o... New Improved Overview. We’ve rolled out an improved Overview with a cleaner, more informative design. You can now: View... New New options for social chat channels & default screen settings. We’ve added more flexibility to the Chatway widget 🎉 Social Chat Channels: Now you can choose wh... New See what visitors are typing in real-time. Get instant insights into your visitors’ thoughts before they even hit send. With real-time typin...

New We’ve added support for Multiple Inboxes to make it easier to manage conversations across different domains or brands from a single Chatway dashboard.Now you can:

View all messages from every connected domain in the new “All inboxes” view.

Quickly switch between individual inboxes from the dropdown menu.

Choose a default inbox that opens automatically when you access Chatway.

Set up unique inboxes to handle different widgets and integrations like Email and Facebook Messenger

Assign specific agents to designated inboxes

This update ensures smoother management for users handling multiple brands or channels, everything stays organized, accessible, and easy to navigate in one place.

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New In the Chatway mobile app, you can easily access filters like unread or unresolved, and set the order for any custom segment, so your inbox fits the way you work, wherever you are.

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New We’ve rolled out an improved Overview with a cleaner, more informative design. You can now:

View your stats by day, week, or month

Select any custom date range

Enjoy a smoother, easier-to-read graph

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New We’ve added more flexibility to the Chatway widget 🎉

Social Chat Channels: Now you can choose whether to hide them, show them in a new tab, or display them directly on the widget home screen—just like FAQs.

Default Screen: Decide which screen opens first for visitors—Home screen, Chat screen, FAQs, or Channels.

These updates give you more control over how your widget looks and how visitors interact with it, you can manage it from the Widget Settings page.

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New Get instant insights into your visitors’ thoughts before they even hit send. With real-time typing previews, you can prepare faster responses, reduce wait times, and deliver a smoother customer experience.To enable it, go to your Privacy Settings page.

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Latest changes

Multiple Inboxes

Better filters and segments in the mobile apps

Improved Overview

New options for social chat channels & default screen settings

See what visitors are typing in real-time