If you miss a phone call or direct message alert from Spike, you’ll now receive a missed call notification on the Spike mobile app. Additionally, if there are any issues delivering alerts via SMS, WhatsApp, or Telegram, the alert will also be sent to your mobile app.
This feature is enabled by default on your account.
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You can now customize voice preferences for your phone call alerts, choosing between male and female voices and adjusting the speech speed. This is particularly useful for teams with diverse global responders, as it allows them to select the voice and tempo that best suits their language preferences, listening clarity, or urgency level.
Phone call preferences
We've restructured alert settings to make them simpler and more intuitive.
Now, you can easily configure:
∟ Phone call and messaging alerts
∟ ChatOps alerts for Slack, Teams, and Discord
∟ Alert routing during office hours vs. after hours
WhatsApp alerts come with buttons to acknowledge, resolve, or open the incident in Spike’s mobile app—no need to type responses manually.
Connect WhatsApp
Spike now supports on-call shift alerts on Discord. Stay informed about your on-call schedules directly in your Discord channels.
∟ Use your existing Discord integration or set up a new one. ∟ Get notified when your shift starts, ends, or when there's a handoff.
Start receiving on-call alerts where your team already communicates.
→ Set it up
→ Learn more