Updated CS Foundations & Value-Based Selling Facilitator Guides. We’ve introduced updated Facilitator Guides for both CS Foundations and Value-Based Selling (VBS)... [Replay] CS Mastermind #83 - Seamless Handoffs: Eliminating Gaps in the Customer Journey. CS Mastermind is a monthly, live online event that brings together Customer Success, Service, and... [Replay] CS Mastermind #82 - Personalization at Scale: Leveraging AI in CS. CS Mastermind is a monthly, live online event that brings together Customer Success, Service, and...

We’ve introduced updated Facilitator Guides for both CS Foundations and Value-Based Selling (VBS) programs to better support real-world application and manager-led coaching

What’s New & Improved:

Shift from content review to application coaching: Guides now emphasize facilitating discussions that drive behavior change—not knowledge recall

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CS Mastermind is a monthly, live online event that brings together Customer Success, Service, and Support professionals from various backgrounds and industries to share their knowledge about common topics or challenges they face daily.March's CS Mastermind event, How can we design and operationalize handoffs between sales, onboarding, support, and customer success so customers experience a single, seamless journey?, is now available for replay in the CS Mastermind section of the Learning Platform.

Screenshot 2026-03-30 at 12.35.41 PM.png

Screenshot 2026-03-30 at 12.35.41 PM.png

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CS Mastermind is a monthly, live online event that brings together Customer Success, Service, and Support professionals from various backgrounds and industries to share their knowledge about common topics or challenges they face daily.February's CS Mastermind event, How can customer success organizations use AI to deliver truly personalized experiences across their entire book of business without losing the human touch?, is now available for replay in the CS Mastermind section of the Learning Platform.

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Latest changes

Updated CS Foundations & Value-Based Selling Facilitator Guides

[Replay] CS Mastermind #83 - Seamless Handoffs: Eliminating Gaps in the Customer Journey

[Replay] CS Mastermind #82 - Personalization at Scale: Leveraging AI in CS